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Bad54
Level 1: Cadet

I have been trying to change my privacy settings.  I went to my account/home number/manage/privacy settings as instructed and chose to change from Caller ID Off to Caller ID On. I keep getting this error message though: "Sorry, we couldn't complete y ...

MumE
Level 1: Cadet

Hi. My mother's telsrtra supplied wall phone is not working. How do I get a new one for her. 

znp
Level 1: Cadet

HiWe have been having problems with this phone connecting to Telstra Smart Modem GEN 2 LH1000 - the problems are sporadic. The NBN supply is HFC type.Currently the phone just has a busy tone.I have rebooted, re-registered, unplugged, etc - all to no ...

Castlejas
Level 3: Gumshoe

Not long after NBN modem was changed  to a Gen2 we get static on most calls after 10- 15mins. People can hear us, we can't hear them. Internet runs ok, no dropouts or slow issues.Both the PSTN connection on modem and T-Voice handsets do it. We unplug ...

XX07
Level 1: Cadet

I have received my latest bill and it has a late payment fee of $15.00. The reason my bill was paid 4 days late is because it is sent via email from Telstra and with the current email issues, I had not received the bill on time and therefore, could n ...

hillhere
Level 1: Cadet

How do you contact Telstra about a problem?Whenever I ring 132200 they don't like my answers and the computer hangs up on me.When I use the Trouble shoot routine on the computer its of no help because its not my phone that has the problem.  Its the m ...

Jay555
Level 1: Cadet

So I got the NBN installed and it works great.I plugged the Phone into the Modem and it will not receive calls. I can however make calls.After spending 2 hours using the Telstra app I was told my phone was not compatible to the NBN I purchased a new ...

Nothappyjan59
Level 2: Rookie

Hi. Want to cancel a white pages personnel listing. Name is correct. Wrong mobile number. Daughter keeps getting unwanted calls. Cheers

Emalie77
Level 1: Cadet

Since connecting to the NBN I have no Caller ID registered on phone but "Out of Area". Also nothing is being recorded on the answering machine. Now have to call 101.

Pete115
Level 1: Cadet

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

QUE5T10N
Level 2: Rookie

My land line is low hanging and a safety concern. Its not in use as I have a NBN connection. How do I get it removed?

SuperTrooper
Level 1: Cadet

Hello Telstra support community, I have just recently bought and installed a Telstra Call Guardian 301 MKII Cordless Phone With answering machine at my parents place so that we can stop the nuisance calls coming through. My parents have the Telstra N ...

Eller
Level 2: Rookie

Is there a cost for forwarding a call from a landline to a mobile?  Once it has been forwarded to the mobile, how is it charged, i.e. the same rate as a mobile to mobile?

ronmat
Level 2: Rookie

I complained to you last night when our landline was not working as required.  Do you send out a completion notice to the customer when you have worked on and fixed the problem of which they have complained?I'm interested to know if our problem has b ...

utu
Level 1: Cadet

How do you cancel call forwarding on your home phone ifyou can't do #21# as phone/line faulty,the option to Manage via your account is not available under your account,there is no option to do this automatically via phone prompts,you can't get throug ...

RussellAC
Level 3: Gumshoe

How do i make a space and use symbols when doing things like changing the Handset name.

Sim1z
Level 1: Cadet

I have recently cleared my voice mail and erased the message, however my Panasonic KX-TG7892 Home telephone still displays a message "New Voice Mail Press VM" which I can not clear.

ELIVORI
Level 1: Cadet

I am having trouble with the landline every time I am  Speaking to someone it cuts out and I am a seck woman and I cannot go without a phone it is urgent please try to fix it thank you please call us

fpul
Level 5: Eagle Eye

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

MichaelBlucher1
Level 2: Rookie

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

XX07
Level 1: Cadet

I have received my latest bill and it has a late payment fee of $15.00. The reason my bill was paid 4 days late is because it is sent via email from Telstra and with the current email issues, I had not received the bill on time and therefore, could n ...

Pete115
Level 1: Cadet

I received an SMS from TelstraPlus telling me to join up so I dont miss out. It was addressed to ms using my first name and sent to my mobile number.  Problem is I don't have a telstra account at all. 

Mangus1
Level 1: Cadet

Hi my landline is mon the non im with telstra the internet works and the phone rings but no dial tone just a buzzing noise i just paid my overdue account is this the reason. Thanks

frustratedduck
Level 1: Cadet

I have tried many many many times to get hold of Telstra to CANCEL my existing home phone line - but really dont appreciate my messages finally being answered at 1030pm.  Is there no way I can speak to a real human (actually I'd even settle for a dec ...

BC74
Level 1: Cadet

If I disconnect my home phone will this disconnect foxtel as well

Frustrated121
Level 1: Cadet

What is the best way of getting help from Telstra when the automated system pushes you around with no help at all even to the Telstra App which is so unhelpful when you are ringing from your landline.How can you speak to someone?

W212
Level 1: Cadet

Hello, I can't seem to find a way to email anyone so I hope you can help. My mother is an emergency priority assist customer with Telstra. Her phone line stopped working and you sent out a technician. Apparently the phone I only just bought Mum with ...

nothappy35
Level 1: Cadet

Nothing"s simple. Nbn sucks. Call centre sucks. Telstra sucks. Telstra has no idea how to look after it's loyal customers. They blatantly lie to you and basically don't give a damn. Why can't you just ring them, tell them the issue with their service ...

DoubleD2
Level 1: Cadet

Problem has resolved itself

AX3
Level 2: Rookie

How do I make a claim as my home phone line has been out of service for about two months now. I am not on NBN. Is there a number I can ring or a link (Please do not send the URL for Telstra home site) I can use ?  Thanks a lot  

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