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The-Tastiger
The-Tastiger
Level 4: Private Eye
yesterday

Call Guardian 302 (fixed line) - not allowing answer announced calls

I am really not sure what is going on here but it seems that selecting "1" does not allow me to answer the call, a couple of times I have had to quickly hangup the receiver and lift again after pressing "1" to accept the call but now even that doesn' ...

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Yuya
Yuya
Level 1: Cadet
yesterday

Land line

The problem is that I can hear phone ring with incoming calls but when I pick up the call I cant hear the caller.  They can hear me.  I need the phone to keep in contact with my Clients.  Any help ASAP would be much appreciated.i Just bought A new ph ...

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stagg91
stagg91
Level 1: Cadet
yesterday

Turning on Caller ID

Hi Gday team, Just a quick query - I've just set up my home phone with Telstra, and the line is working which is great, but I've got a few issues:1) The default called ID is turned off i.e. my phone shows on other peoples phones as a private number.2 ...

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BeanCounter8
BeanCounter8
Level 1: Cadet
Thursday

Incoming Caller ID

Incoming caller ID on the home landline has suddently stopped working and it has been working for many years. It just shows up as "Anonymous" for all incoming calls. My poor elderly mum is going crazy as she can't screen who is calling and keeps gett ...

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LA14
LA14
Level 1: Cadet
yesterday

International call

We are trying to make an urgent call to New Zealand from our landline <Removed for Privacy> and as I had Telstra add overseas to my service I cannot understand why it is not working. This is urgent

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Teresa23
Teresa23
Level 1: Cadet
Sunday

Optus network numbers cannot call my Telstra landline

I was switched from DODO to Telstra yesterday. Telstra gave me a notice that the connection will be taken place in 11th Aug. Since i am moving both my NBN internet and landline(VOIP) over to Telstra, there should be technician appointed to finish thi ...

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lironl2
lironl2
Level 4: Private Eye
Sunday

Simultaneous / Sequential ring can't edit

I have set up two rules and now I can't edit the rules or remove them.If I try, e.g. to disable a rule or delete a rule, I get the following message: Your attempt to use this feature is unsuccessful due to session timeout.  Please refresh the scren.  ...

  • 21 Views
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PatriciaD
PatriciaD
Level 1: Cadet
2 weeks ago

Change home phone plan to nbn home phone

Hi, can someone please tell me how to change my home phone (pstn) to NBN home phone only. Can I do this online without ringing up.I tried through the nbn page but it only gives option got data plans.I currently have ultimate voice landline which will ...

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Donnanunn
Donnanunn
Level 1: Cadet
Saturday

phone and internet

Iv got no house or internet iv tried to contact telstra and they just hang up on me

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Sean412
Sean412
Level 2: Rookie
Friday

is there a telstra number to ring for order enquiries?

I need to speak with someone about a landline order- I dont use apps and cant get to a store.  I cant seem to talk to anyone by phone and codi is useless - is there a better number ro ring than 132200?

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fpul
fpul
Level 5: Eagle Eye
a month ago

faulty Phone line

Hi all , I am trying to report our home phone as faulty  all our callers complain that they cannot understand we what are saying and we have called the landline from our mobile and confirm what our callers are saying . I'd like to report it to a real ...

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MichaelBlucher1
MichaelBlucher1
Level 2: Rookie
2 weeks ago

No Dial Tone on Phone line

Our phones are dead.  We have no dial tone.How do we get support from Telstra when we cant call them and their website just gets us nowhere.  There are apparently no support services at all.Michael B. 

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mhillman
mhillman
Level 1: Cadet
2 weeks ago

Where is the phone contact list in the Technicolor Modem?

I have a Telstra Smart Modem Gen 2 paired with a TSH-C handset. Both running latest firmware. I have added a contact on the handset that is stored on the base (modem). Despite much hunting, I cannot find the contact list on the modem. Where is it?

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Tiffanys
Tiffanys
Level 2: Rookie
2 weeks ago

Gift

If anyone has won a prize besides points please reply as random first names does not mean they are valid names.  I’ve been a loyal Telstra customer for over 30 years so I got my hopes up thinking I would be rewarded for all their messing me about for ...

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JenniM25
JenniM25
Level 1: Cadet
a month ago

Call forwarding for landline account to avoid unwelcome calls

I have been using the Call Forwarding option from the Add-On feature (after I select to Manage my home/landline account), to send Scam calls back to each other, thus removing them from constantly calling my landline.However, when I recently tried to ...

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KJG2
KJG2
Level 1: Cadet
a month ago

Migrating Home Phone to Nursing Home

Is it possible to migrate my elderly mothers home phone number to her nursing home?

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Android88
Android88
Level 2: Rookie
a month ago

Landline

How do I connect landline to Telstra Smart Modem.

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Reikioz
Reikioz
Level 1: Cadet
a month ago

Porting VoIP number to new RSP

Hi,Currently with Telstra for both NBN and VoIP.  I am transferring both to a new RSP.  Telstra has told me that I cannot keep my VoIP number active with them after the transfer of NBN and so I may lose the number. What can I do to make sure I don't ...

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Apetinis
Apetinis
Level 1: Cadet
a month ago

Extend ringer

Hi how can I extend the ringer for a vtech 15750 home phone. On the phone it self, it only allows for 6 rings before it goes to message bank. 

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Rob151
Rob151
Level 3: Gumshoe
April

Open leg on phone line. How can I report it to Telstra?

The idiots working (in local exchange?) in our area have left a leg open and a permanenty open landline. So no telephone.We live in a mobile blackspot so Telstra have effectively cut off all our commuication other than internet.Its been four weeks. I ...

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stagg91
stagg91
Level 1: Cadet
yesterday

Turning on Caller ID

Hi Gday team, Just a quick query - I've just set up my home phone with Telstra, and the line is working which is great, but I've got a few issues:1) The default called ID is turned off i.e. my phone shows on other peoples phones as a private number.2 ...

  • 16 Views
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lironl2
lironl2
Level 4: Private Eye
Sunday

Simultaneous / Sequential ring can't edit

I have set up two rules and now I can't edit the rules or remove them.If I try, e.g. to disable a rule or delete a rule, I get the following message: Your attempt to use this feature is unsuccessful due to session timeout.  Please refresh the scren.  ...

  • 21 Views
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Astro2
Astro2
Level 1: Cadet
Thursday

static

Most of the time the phone works ok. When talking on the phone for over 5-10 minutes I get a loud static noise but does not always happen. It is so loud as it drowns out the conversation and I have to hang up. I have put on another different phone an ...

  • 34 Views
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gotanoffer
gotanoffer
Level 1: Cadet
Wednesday

Getting two landline phone numbers connected .... if at all possible ????

1. Can you assist me with connecting two landline phone numbers ?
and then until I have secured the new trading premises have these two numbers listed on an “ exchange based diversion ”2. Secondly I have a active number that I would like to have porte ...

  • 46 Views
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BigpondNSW
BigpondNSW
Level 1: Cadet
a week ago

Phone Billing Details wrong

I have been trying to correct my mother's bill for more than 4 months, and can't get anywhere, I get disconnected when ringing and I get nowhere via chat.  I went into the local telstra shop with my mother to fix her account and surprise surprise eve ...

  • 45 Views
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mimest
mimest
Level 1: Cadet
a week ago

no incoming calls

My landline will not receive calls. I have turned off call forwarding, but on Call Conductor it shows forward/divert as active. I have phoned the landline on my mobile and the message "conditional call forward active" displays and the voice message i ...

  • 47 Views
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Nico002
Nico002
Level 1: Cadet
2 weeks ago

Home line message bank off

So I have tried 4 time to call today (just wait then the line disconnects) tried the on-line to fix but you have tested the outage and told me to call - but you just hang up on me. We cant dial out and if anyone calls it goes straight to message bank ...

  • 43 Views
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testra
testra
Level 1: Cadet
2 weeks ago

Can't receive income calls on landline

I can't receive incoming calls on landline. I am on NBN. I have two options: turn off the telstra answer service and then any caller will receive a busy signal or leave the answer machine on and any call will go direct to the answer machine. I have s ...

  • 153 Views
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Montaza
Montaza
Level 5: Eagle Eye
2 weeks ago

Telstra has installed message bank on my landline phone without authority.

I recently checked my landline phone which I only have as a backup in case mobile coverage fails which it has several times with stormy weather or bushfires. I am in the country for most of the time and it is useful to have a landline in case power g ...

  • 69 Views
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GZinn001
GZinn001
Level 2: Rookie
2 weeks ago

Privacy Settings

Does Privacy Settings on Home phone work atm?I keep getting a sorry message.

  • 76 Views
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