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Level 6: Bloodhound

Friday

Hi, I purchased a new phone from Telstra on-line (Bonus points) because of large numbers, I am 72 years old.I am connected to the NBN but still have a landline.Phone worker great for two months then failed. After phoning Telstra, and resetting my Com ...

Level 1: Cadet

Wednesday

My husband and I are pensioners and are looking for the most economical plan for our landline, internet (ADSL) and 2 mobile phones. Currently our mobiles are pre-paid and costing too much. Does anyone have a suggestion?Thank you.

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Friday by arbies

Level 1: Cadet

Thursday

We moved my elderly mums landline ( nbn) from Dodo to telstra....Now her sister and Nephew cant call her ( they are with Dodo), but I can call from Sydney and other providers ( not Dodo) can call through. Has Dodo been a bunch of pric#s here, or h ...

Level 1: Cadet

Thursday

I have had a 17 hour message ‘conversation’ interaction with the App, where I outlined my request and the corresponding Order Reference Number at least 3 times, and have just now been told that they cannot ‘pull my details’ ?I am not in a position to ...

Level 2: Rookie

Monday

We recently had a lightening storm and our Telstra modem blew out and Telstra replaced it.However, hour landline is now not working either. It keeps coming up "searching" on the screen and nothing else happens.Do I need to replace the phone as well?T ...

Level 3: Gumshoe

3 weeks ago

Hi, I have been having issues with the landline through the telstra modem. The phone will work fine then drop out randomly. It may be during a call and sometimes not. a repower of the modem fixes the issue but it will just drop out again. the interne ...

Level 1: Cadet

2 weeks ago

Since the rain, there is a loud crackle sound on the home phone and made internet slow

Level 1: Cadet

2 weeks ago

We have a Uniden phone for the landline ( i have no idea how to find the model number)Since we cut across to Telstra for the NBN, the phone keeps announcing the number of the incoming callI suspect it is a Telstra option but I cannot find it.How do ...

Level 2: Rookie

2 weeks ago

I recently purchased and set up a Telstra Guardian 301 phone, which includes an answering machine. Any messages left still continue to go to the old VoiceMail (101) set up. How do I switch this off so messages are left on the Answering Machine??

Level 1: Cadet

2 weeks ago

Hello,I would like to port my home phone with another provider over to Telstra. Is this service something that is offered?Thanks

Level 1: Cadet

2 weeks ago

Is the Telstra Call Guardian 301 compatible to the Desktop smart phone?

Level 1: Cadet

2 weeks ago

Level 1: Cadet

3 weeks ago

Hello, following my mum’s passing we are selling our (her) family home for over 50 years. We’ve had the same number for that time (before there was even the 9 in front of it. We’re devestated to disconnect the number and have been paying $60 per mont ...

Level 1: Cadet

a month ago

Level 1: Cadet

3 weeks ago

Hey guys, I have set up Call Guardian for my 97yr old grandpa, but pressing 1 (as explained in the instruction manual) does not answer the call. Has anyone else had this issue? I have added as many contacts to his phone as possible to workaround this ...

Level 1: Cadet

3 weeks ago

I have a faxphone answering machine connected directly to the modem at a central point in the house.NBN is connected.I would like a cordless phone base station on my desk in my office.I would like to be able to use the wall phone in the kitchen.I wo ...

Level 1: Cadet

a month ago

Level 1: Cadet

a month ago

Hisince the change over from Telstra 101 messages, the message says our number is private. We just want it to go back to the way 101 was, listing the phone number.

Level 5: Eagle Eye

4 weeks ago

When the rain started, our landline no longer worked. All the lights on the Telstra Smart Modem are working fine. We still have the internet/email. But the telephone line has no dial tone and is completely silent. Oddly enough, if people ring us, ...

Level 1: Cadet

4 weeks ago

I extended the rings on the phone now when I don’t answer it says I’m not contactable I have switched off or something, how do I correct this

Level 1: Cadet

4 weeks ago

Just bought a Telstra Call Guardian 301 Mk 11 with 2 extra handsets. How do I add Caller ID to them.

Level 7: Deputy Inspector

February

I use 125102 to access my home phone Messagebank fairly often and have noticed just today that it has stopped working. When it prompts for my number, it tells me that the number is incorrect. I tried the 1800 and 04 alternates (https://www.telstra.co ...

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8 Replies
4 weeks ago by Malbeck

Level 1: Cadet

4 weeks ago

Hello, I have an unknown icon on my priority assist phone and it does not work in mobile backup mode. It is the icon in the middle of the screen in the upper portion and is not in any user guide. Could someone please tell me what this icon means, or ...

Level 1: Cadet

4 weeks ago

Also, does anyone know how to quickly access messages on messagebank without having to wait for the ring and press # In other words, does Telstra let you remotely access messages quickly like the old days where you just ring 125102?

Level 2: Rookie

a month ago

Previously I used to dial 125 102 and enter my home number and pin to access my home messages remotely..... now I get the message that my home number is invalid.... how do I access my home messages remotely?

Level 3: Gumshoe

3 weeks ago

Level 1: Cadet

3 weeks ago

Level 5: Eagle Eye

4 weeks ago

Level 5: Eagle Eye

a month ago

Talking to an elderly casual acquaintance with a landline problem. Lives in an NBN ready area and has until January 2022 to connect FTTC.Has no Internet, only a landline currently on the old copper network.Landline went faulty, no in or out calls, li ...

Level 1: Cadet

February

how do i do that

Level 1: Cadet

February

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Level 2: Rookie

February

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A. Will they connect. Thank you.

Level 6: Bloodhound

December

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Level 4: Private Eye

January

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

Level 1: Cadet

January

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Level 1: Cadet

January

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem. Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

Level 1: Cadet

January

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

Level 1: Cadet

December

I have just connected a new Tec-c phone and handset 1 is working well. Handset 2 says unregistered. I have tried everything and used a number of different pin numbers but cannot get it to work. Any help would be appreciated. Thanks in advance

Level 1: Cadet

December

Hello. We never use our home phone yet we pay $99 a month for it. We are on the velocity network. Do we have to have a landline to get the broadband internet? Seems like a waste of money if we never use it. Thanks

Level 1: Cadet

December

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

Level 1: Cadet

December

Hand set has got silence on it cant remove

Level 1: Cadet

September

Telstra,My 91 year old mother, who is living alone independently, has no internet and only uses a mobile when travelling, relies on her home phone for family and friends to call and check on her / provide company.Telstra cut off her service and to ma ...

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16 Replies
December by ProfessorPhone

Level 1: Cadet

December

Hello. I am writing this message on behalf of my 82 year old mum, who is now in need of medical attention due to the amount of stress that has been caused by Telstra! I am appalled, disgusted & unapologetic in what I will write.

My mother has been gi ...

Level 3: Gumshoe

November

I am on NBN and recently transferred my mobile devices to woolworths mobile. Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.Now this is unavailableHow do I ...

Level 1: Cadet

November

Can the Telstra Easy Control - Cordless from Rewards store be connected to additional additional handsets? If I moved to another telco, will it still work?

Level 1: Cadet

November

Ariel Landline has been disconnected by a truck, NBN is connected via Hybrid Fibre Coaxial (HFC). Will Telstra replace the old copper wire ? Does it need to be ?

Level 25: The Singularity

November

Has any one else noticed that the message us (https://fix.telstra.com/smart-troubleshooting/transfertoagent) in not working if a Desktop browser is used? When the "Message Us" link is selected nothing happens. Have tried Edge, Internet Explorer, Goog ...

Level 1: Cadet

November

I need to find evidence that a call was made to a number from my home phone. My bills don't have any details of the outgoing calls from the phone. Is it possible to get this information? The call was made in 2016?

Level 2: Rookie

October

Can someone pls help my home phone message bank seems to have gone haywire i know i have messages but when i press 1 to access them it just says goodbye and cuts me off how can i reset message bank have tried calling Telstra i get put on hold then th ...

Level 1: Cadet

November

Can Telstra TSH-D Desktop Phone connect to the Telstra Gen 2 Smart Modem via network cable?

Level 6: Bloodhound

Friday

Level 1: Cadet

February

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

Level 1: Cadet

February

My phone is an NBN phone using Fixed Wireless. Recently the message bank was not activating when someone called our home phone. The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps. I ran ...

Level 1: Cadet

February

Is there a way to have a recorded greeting but no message option?

Level 1: Cadet

February

Level 1: Cadet

February

Wish to cancel the home phone as soon as possible. Is being disconnected from the 12 th of February and do not want the nbn.

Level 1: Cadet

February

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Level 1: Cadet

January

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Level 1: Cadet

January

Level 1: Cadet

January

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

Level 1: Cadet

January

The 101 service no longer offers the option to call back

Level 1: Cadet

January

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

Level 1: Cadet

January

Got an NBN plan change from phone only to phone and data/internet. Got modem connected but phone number is different even though we asked for existing number to be moved across. Easiest way to rectify? Been waiting on chat for over an hour and not ...

Level 1: Cadet

January

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Level 1: Cadet

January

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

Level 1: Cadet

January

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Level 1: Cadet

January

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Level 1: Cadet

December

Have been having similar home phone issues after installation of NBN. Today unable to make phone calls. After dialing the phone number, after one or two rings the phone automatically cuts off. Unable to answer any incoming calls as the caller is u ...

Level 3: Gumshoe

November

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Level 1: Cadet

November

My father's landline is automatically diverting to voicemail. How do I stop this?

Level 1: Cadet

November

Level 1: Cadet

November

I would like to connect home phone line.I want to keep number.

Level 1: Cadet

November

I have just connected the NBN. I no longer have caller ID to see who is calling me. Can I set it back up again and if so does it incur a cost thanks

Level 1: Cadet

November

Level 1: Cadet

October

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

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