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incey
Level 1: Cadet

My mum recently moved from QLD to VIC. She wants to set up a Telstra Home Phone Essentials plan (she's 84). Because of her age, she stopped driving and her driver's licence is now expired.Can she set up a Telstra account if her licence is expired and ...

princess1975
Level 1: Cadet

being trying to call both numbers for help to fix my issue with my landlinefor about 3 hours now,im a priority asstance customer,my phone makes a cracking sound and its hard to hear the person on the other end off the phone.can anybody from telstra h ...

hkr41
Level 1: Cadet

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

wombiewombat
Level 1: Cadet

When I try to make outgoing call I hear dial tone then nothing. When I try incoming the phone rings but you cannot hear anything also. I used my mobile to test incoming calls and usually my name will show but now screen is blank. Any help would be ap ...

Townsend
Level 1: Cadet

Good morning It appears that my 93 year old mother with dementia might be being scammed by old calling financial advisors. She has made an appointment with them to come to her house but did not take down my contact details. Is there anyway I can find ...

Nissanxs515
Level 1: Cadet

But I can ring out and receive calls

WFPL
Level 5: Eagle Eye

Hi, tried to make an international call last night for Mother's day and the phone rang once on the other end and then there was silence on the line. Doesn't appear to be anything wrong with the phone on the other end (sent messages overnight). I have ...

Corky39
Level 5: Eagle Eye

Messagebank must have been activated after recent transition to NBN.Now have a stuttered dial tone which I guess that there is a message waiting. As I have never used or wanted messagebank how is it turned off?Have tried #99# and announcement says th ...

Marchan
Level 1: Cadet

We have a TELSTRA desktop phone Model TSH-D. Can we get an extension phone to suit for use at the other end of the house. If so, please advise the model.regards, Martin

BA314
Level 1: Cadet

Hello,I am building a new granny flat that has it's own street frontage and Council has allocated it a unique address, my question do I just provide a lead in cable to the street frontage as would be the case if it were a new houes?Thanks

garlee
Level 1: Cadet

How do I turn off diversion to a mobile from home phone 

andrewr1
Level 1: Cadet

Hi I currently have the standard rental phone connected to my smart modem. If I connect a smart handset will both handset work, will  both handsets ring on an incoming call? Is anybody using this configuration ? Are there any issues? 

lint2015
Level 2: Rookie

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Colin42
Level 1: Cadet

We have NBN with Telstra 
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

SLA-100
Level 1: Cadet

Hi  We are a business with Telstra Easy Control 202 Cordless phones. When we tried to select an option on the keypad it does not work. EG. Press 2 for Parts. Nothing happens it just keeps going through the options. Pease help as we are a business and ...

Jax5
Level 1: Cadet

HiI have ordered an NBN box to my elderly friend can connect her home phone to the NBN. I ordered this 4 weeks ago and she says it has not arrived.The order number is NM52447830Can you please confirm.Thanks 

oyulson
Level 1: Cadet

Hi guys Fit-out work for an office is scheduled to begin in the near future.
The question is that I need two phone numbers, one for calling and one for a fax. How should I prepare in regards to electrical fit-out work in order to access a normal phone ...

wub100
Level 1: Cadet

I have had a long chat with Telstra using Message Telstra and was told by another Telstra person (who I was also communicating with in order to sort out the issues - someone based in AU) who advised if I said the issue had been resolved it would at t ...

HONDO
Level 2: Rookie

How do you connectTEC-C ext handset so that pager and ext rings for incoming calls?Do I need to connect hub supplied with one unit?How does it plug into Gateway 2 Modem?

5532
Level 1: Cadet

2 questions1. Does Telstra's 101 message service neutralise or block the answering service on newly installed Panasonic cordless phone?2.  For my newly installed Panasonic cordless phone, how do I increase the number of rings before the 101 service c ...

LuQ
Level 2: Rookie

Hi! I was thinking of buying a VTech 19350 Dect cordless phone. Will this phone work with nbn and wifi?Do all VTech cordless phones work with nbn and wifi?Thankyou

Tictoc2
Level 1: Cadet

I have been sick recently and in need of a ambulance I have no way of calling out. I have looked at homeline services available but they are to much given I'm just on Centrelink. I have a cheap mobile with a prepaid Telstra SIM card but due to the fa ...

philoforte
Level 2: Rookie

I switched off my home phone answering machine about 3 years ago. The default voice is female. However, when my sister tried to call when I was out, she heard a man's recorded voice claiming to be my answering machine and telling her to leave a messa ...

wendy8888
Level 1: Cadet

Hi how can we disconnect the landline online or do we have to contact telstra as we dont need landline in the house and will that affect our internet connection?

Swimming
Level 2: Rookie

I use the Telstra Call Guardian 301 for my business, but handset 1 has stopped ringing.I checked using * that ringing is set to ''on' and the volume is on maximum.I tried re-registering the handset, but now it won't register to the base at all, no ma ...

hkr41
Level 1: Cadet

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

WFPL
Level 5: Eagle Eye

Hi, tried to make an international call last night for Mother's day and the phone rang once on the other end and then there was silence on the line. Doesn't appear to be anything wrong with the phone on the other end (sent messages overnight). I have ...

Corky39
Level 5: Eagle Eye

Messagebank must have been activated after recent transition to NBN.Now have a stuttered dial tone which I guess that there is a message waiting. As I have never used or wanted messagebank how is it turned off?Have tried #99# and announcement says th ...

BA314
Level 1: Cadet

Hello,I am building a new granny flat that has it's own street frontage and Council has allocated it a unique address, my question do I just provide a lead in cable to the street frontage as would be the case if it were a new houes?Thanks

lint2015
Level 2: Rookie

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Colin42
Level 1: Cadet

We have NBN with Telstra 
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

philoforte
Level 2: Rookie

I switched off my home phone answering machine about 3 years ago. The default voice is female. However, when my sister tried to call when I was out, she heard a man's recorded voice claiming to be my answering machine and telling her to leave a messa ...

Barb211
Level 1: Cadet

For an unknown reason message bank has commenced on my home phone. How do I get rid of this. I have tried the following 125101 follow prompts and press 5*91 no number101 follow prompts Is there a new way to remove this. Thanks 

Fuschia
Level 1: Cadet

Hi everyone, I'm hoping that someone in the community can provide a clearer answer than I received over the phone from Telstra. This is a landline only household (UNIDEN XDECT 8155+2) which has no need of the internet.  We are on the 'connect to the ...

teddyboy2014
Level 6: Bloodhound

Hi, I purchased a new phone from Telstra on-line (Bonus points) because of large numbers, I am 72 years old.I am connected to the NBN but still have a landline.Phone worker great for two months then failed. After phoning Telstra, and resetting my Com ...

GavHill
Level 3: Gumshoe

Hi, I have been having issues with the landline through the telstra modem. The phone will work fine then drop out randomly. It may be during a call and sometimes not. a repower of the modem fixes the issue but it will just drop out again. the interne ...

Molly_67
Level 1: Cadet

Hello, following my mum’s passing we are selling our (her) family home for over 50 years. We’ve had the same number for that time (before there was even the 9 in front of it. We’re devestated to disconnect the number and have been paying $60 per mont ...

Val1207
Level 5: Eagle Eye

When the rain started, our landline no longer worked.  All the lights on the Telstra Smart Modem are working fine.  We still have the internet/email.  But the telephone line has no dial tone and is completely silent.  Oddly enough, if people ring us, ...

Corky39
Level 5: Eagle Eye

Talking to an elderly casual acquaintance with a landline problem. Lives in an NBN ready area and has until January 2022 to connect FTTC.Has no Internet, only a landline currently on the old copper network.Landline went faulty, no in or out calls, li ...

MAG49
Level 1: Cadet
Celibate-Rifle
Level 1: Cadet

Hi brains trust. I’m having great difficulty finding a home phone, plus, internet & mobile bundle/s. I walked into a Telstra shop yesterday to enquire about any and was told none exist so I tried to search the Telstra website to no avail, yet my frie ...

Mintiest
Level 2: Rookie

I have purchased Telstra Cordless Phone Model TSH-C, can I add two more phones>. I have purchased Telstra East Control Additional Handsets Model TEC-A.  Will they connect.  Thank you. 

brl121
Level 6: Bloodhound

I have a TG800vac Gateway connected to NBN via FTN. All has been working fine.However, I have had a problem when connecting a Gigaset DX800A hard-wired phone/base to the analogue Phone1 port. Briefly, the phone works fine, but there is a problem with ...

Dan76
Level 4: Private Eye

I have been with Telstra since 22nd December after moving my FTTN Internet and Phone Service back from another RSP. Unfortunately Telstra have made a mistake provisioning my phone service so an incorrect config is being sent to the modem. The actual ...

dayhawk
Level 1: Cadet

Hi Team,I have moved from Telstra to TPG, my NBN internet is ported to TPG but land line is not, when I complained to TPG I was told that Telstra is blocking the port request because my account is not active with Telstra. I tried to contact Telstra b ...

Syphur_666
Level 1: Cadet

Just bought a Call Guardian 301 and relised that it won't plug in to my old landline socket now we're on the NBN, has to be through the modem.  Our modem is in a seperate part of the house so the base unit which it has to be plugged into can't be see ...

firefly1921
Level 1: Cadet

I need my home ph line fixed. I can't send an email so how do i get a message to telstra as no mobile coverage either?

MinniesMom
Level 1: Cadet

I have just connected a new Tec-c phone and handset 1 is working well.  Handset 2 says unregistered.  I have tried everything and used a number of different pin numbers but cannot get it to work.  Any help would be appreciated.  Thanks in advance  

Tawkins
Level 1: Cadet

Hello.  We never use our home phone yet we pay $99 a month for it.  We are on the velocity network.  Do we have to have a landline to get the broadband internet?  Seems like a waste of money if we never use it.  Thanks

END24
Level 1: Cadet

I have an elderly Aunt who lives alone and has an emergency help line attached to the service. There was a Telstra outage two days ago due to a storm and despite receiving SMS messages to say the service has been restored, it has not.I have rebooted ...

oyulson
Level 1: Cadet

Hi guys Fit-out work for an office is scheduled to begin in the near future.
The question is that I need two phone numbers, one for calling and one for a fax. How should I prepare in regards to electrical fit-out work in order to access a normal phone ...

Des72
Level 1: Cadet

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

smartfox
Level 1: Cadet

My phone is an NBN phone using Fixed Wireless.  Recently the message bank was not activating when someone called our home phone.  The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps.  I ran ...

VicKing
Level 1: Cadet

Is there a way to have a recorded greeting but no message option?  

bonser
Level 1: Cadet
Bruce93
Level 1: Cadet

Wish to cancel the home phone as soon as possible.  Is being disconnected from the 12 th of February and do not want the nbn.

kk4
Level 1: Cadet

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Robthepan
Level 1: Cadet

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Gabba1st
Level 1: Cadet
three3
Level 1: Cadet

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

wishbg
Level 1: Cadet

The 101 service no longer offers the option to call back 

Disheartened202
Level 1: Cadet

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Celeriak
Level 1: Cadet

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

The_Kings
Level 1: Cadet
PisteBeast
Level 1: Cadet

I have attempted to use the call blocking facility as advised on your Crowd Support page: 1272250025. It does not work! Can you please advise the appropriate number to use?

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