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wombat30
Level 1: Cadet

My elderly parents have a 2 storey house and prior to NBN connection had phone points both upstairs and downstairs. Since the NBN was connected they only have the upstairs line and are needing access to a phone downstairs. They have a corded phone co ...

Emmaneedshelp
Level 1: Cadet

Hi Crowd SupportI need to divert my home number to my mobile, but I do not have a handset installed. Can I do this online somehow?Thanks in advance

AladdinSane
Level 1: Cadet

Posting here as 12 calls to tech support and logging a complaint has done nothing! we moved premises 6 weeks ago and took our old number with us (on nbn) Messagebank has not worked since. All callers get is the message ‘The person you are calling is ...

Michael0203
Level 1: Cadet

Do Telstra disconnect services (numbers) that are used for scam calls, like the most recent (of many) that I received stating that my bank accounts will be closed unless I do what they say. 

This latest call came from an Australian mobile telephone nu ...

Chalky3
Level 1: Cadet

Telstra/NBN appear to have changed DTMF tones as the "handshake" to the security gates no longer work. Same issue occurred in 2018.

leonard05
Level 1: Cadet

how to connect a priority assist phone when only 1 socket is available

Crabber47
Level 1: Cadet

I have read posts re this matter. Just joined Telstra last Friday and wish to change my caller id from showing Private Number to showing my phone number. Went into Telstra My Account as suggested but there is nowhere there to change my phone's privac ...

19W
Level 1: Cadet

I have a new Telstra Smart Handset (Model TSH-C) connected wirelessly to my Telstra Smart Modem (Gen 2). It all works fine, and I have Messagebank set up. However, when I get a voice message, there is no obvious indication that there is a message the ...

Brightman
Level 3: Gumshoe

We are currently on our 4th Easy Control Cordless phone. None ring when a call comes in, but if you are watching when a call comes in you can answer it. All other features work, like we can ring out with no problems. We have rung Telstra Platinum sup ...

Margaret1953
Level 1: Cadet

How do I put call forward on my home phone remotely 

PG_L
Level 2: Rookie

I have a Telstra Smart modem (Arcadyan LH1000) which is downstairs. I utilise a land line  and have connected via the modem port port a handsfree Uniden telephone base upstairs. I would like a second phone downstairs to connect to landline and read t ...

WMZ63
Level 2: Rookie

I could not make any call to China while have no problem to call other countries. I remember there should a prefix no. before dialing 0011 for China, but just could not remember that the prefix no. Any body can help? thanks.

GavHill
Level 3: Gumshoe

Hi, I have 2 Telstra Smart modems (Arcadyan LH1000) connected to the single port on the NBN NTD, but only want to use the VOIP phone in one of these modems. The second one tries to connect and drops out the phone connection on the first modem. Is the ...

Lazy-Dog
Level 2: Rookie

Hi All, not really a question.  If you require more information than is provided in Telstra's user guide, then:- the handset is manufactured by SGW Global.  It is their S2600 (see http://www.sgwglobal.com/portfolio/our-products/traditional-voice/cord ...

MaxDownload
Level 2: Rookie

Really hoping that someone can provide some advice or help on this one. Over 12 months ago I purchased the Telstra Easy Control Handset Model TEC-C with handset and base station, plus 3 of the Model TEC-A paired handsets. All paired up and working fi ...

msj61
Level 1: Cadet

My parents, 90 years of age, live on a rural property in Victoria. They only have the one land line phone as there is no mobile coverage in the area. They also do not have internet as they see no value in it. Their home (land line still on PSTN I bel ...

ennagreg0
Level 2: Rookie

can someone advise how I get the above messagebank reinstated, I didnt realise we dont have it so long after our change to the NBN, maybe 2 years at least.

jojamwil
Level 4: Private Eye

I have an elderly parent who needs to have access to a phone to receive in coming calls, but we do not want him making out going calls (he has dementia) there used to be (maybe still exists) a service called call control which offered this service bu ...

leslieg898
Level 3: Gumshoe

I have been disconnected from support 4 times just after all the tests are done then have to explain it all again.1. I cannot make or receive calls2. I have tried a phone that I know is working on my husbands nbn at work 3. I have tried old and new c ...

20G
Level 1: Cadet

I have set up the TVC-C phone with base and also x2 additional handsets TVC-A.  All are working ok but I find the display goes black until I lift the handset again to light up the standby mode.  I can only see a setting for the backlight for max.3 mi ...

11Bigs11
Level 1: Cadet

I'm having an issue with Call Waiting calls disconnecting, on a Call Guardian set of phones I have just purchased.I can switch between two active calls, but if one of them hangs up, when I switch back to them and then back to the remaining caller, I ...

ZackJack
Level 1: Cadet

Telstra App not working for 'Call Forwarding".  Have contacted your call centres but either cannot understand what they are saying or they are not fully trained as they have not been able to correct the problem.

Bigbuzz01
Level 1: Cadet

I have home phone included in my telstra bundle. NBN, internet, Fox.  Home phone is only used by incoming scammers - can I disconnect or cancel service.

jennygreenjones
Level 1: Cadet

I no longer use my home phone and have changed providers for home internet service from Telstra to Belong. Question is - can I still keep my @bigpond email account?I read that there was a paid email service with Telstra but no sure if this is still g ...

Graham69
Level 2: Rookie

My telstra portable handset stopped being able make calls. I tried re registering phone with my telstra smart modem and it will not register. It is our 2nd portable handset. Original handset works ok

wombat30
Level 1: Cadet

My elderly parents have a 2 storey house and prior to NBN connection had phone points both upstairs and downstairs. Since the NBN was connected they only have the upstairs line and are needing access to a phone downstairs. They have a corded phone co ...

WMZ63
Level 2: Rookie

I could not make any call to China while have no problem to call other countries. I remember there should a prefix no. before dialing 0011 for China, but just could not remember that the prefix no. Any body can help? thanks.

GavHill
Level 3: Gumshoe

Hi, I have 2 Telstra Smart modems (Arcadyan LH1000) connected to the single port on the NBN NTD, but only want to use the VOIP phone in one of these modems. The second one tries to connect and drops out the phone connection on the first modem. Is the ...

MaxDownload
Level 2: Rookie

Really hoping that someone can provide some advice or help on this one. Over 12 months ago I purchased the Telstra Easy Control Handset Model TEC-C with handset and base station, plus 3 of the Model TEC-A paired handsets. All paired up and working fi ...

Bigbuzz01
Level 1: Cadet

I have home phone included in my telstra bundle. NBN, internet, Fox.  Home phone is only used by incoming scammers - can I disconnect or cancel service.

MKL959
Level 1: Cadet

I am trying to help my elderly father work out why his Call Guardian 301 won’t ring more than six times before the call cuts out. If I phone him it rings six or seven times, goes click, and the call ends. He does not use the answer machine function a ...

Help659
Level 2: Rookie

Hi!I have both Telstra TSH-D & Telstra TSH-C phones connected to my Telstra Gen 2 modem via wifi. (No other phones connected directly to modem via cable)I am a shift worker and would like to disable the phone's when I am resting during the day. When ...

nosila
Level 1: Cadet

Where can I find User Manual for Cordless Phone model TSH-C 

Nothappyjan67
Level 2: Rookie


Whats the easiest way to find out why my landline is dead? Cheers 

Neos727
Level 1: Cadet

I have my home phone on private which does not send CID, but I want to be able to send CID to specific contacts on call by call basis. There is the prefix 31# to mobile numbers which blocks the CID from sending.Is there a prefix to allows the send CI ...

STANFORD1927
Level 6: Bloodhound

I am trying to organise the NBN new connection (FTTC) appointment  for my mother. She only has the landline. Her current plan is Ultimate Voice. She was advised by letter from Telstra last August  that even with connecting to NBN with them that her p ...

chess21
Level 1: Cadet

Does the Priority Assist Phone have messagebank once connected to the NBN?  If so how do you do it?

BigCheese67
Level 2: Rookie

Hi, does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile? thanks

Trevagreene
Level 1: Cadet

HiCan someone advise if the Telstra Easy Control - Corded Desktop is NBN ready ? My elderly parents need a new home phone and have the FTTC modem from Telstra.  Just wondering if this phone is will work with the Telstra modem ?Thanks

lint2015
Level 2: Rookie

We've been having an issue with our landline, for some reason it's decided to only ring for five seconds before sending the call to MessageBank, leaving no time to answer any calls. The equipment we have are:Router - Telstra Smart Modem Gen 2DECT Pho ...

Colin42
Level 1: Cadet

We have NBN with Telstra 
We were contacted some weeks back by Telstra offering us a 5G modem on a 30 day trial. We accepted this
The modem arrived 10 days ago and worked for 6 hours then failed
I have been talking to technical in India for 9 days and t ...

pages3
Level 1: Cadet

I want to remove my home address from the white pages directory, how can this be done

princess1975
Level 1: Cadet

being trying to call both numbers for help to fix my issue with my landlinefor about 3 hours now,im a priority asstance customer,my phone makes a cracking sound and its hard to hear the person on the other end off the phone.can anybody from telstra h ...

hkr41
Level 1: Cadet

I received the Telstra Smart Modem Gen 2 with Voice Backup over a month ago now and they said to just plug your phone in and it would work. I have the vetch 17250 phone and unfortunately it doesn't even have a dial tone when I pick it up to ring out. ...

WFPL
Level 5: Eagle Eye

Hi, tried to make an international call last night for Mother's day and the phone rang once on the other end and then there was silence on the line. Doesn't appear to be anything wrong with the phone on the other end (sent messages overnight). I have ...

Corky39
Level 5: Eagle Eye

Messagebank must have been activated after recent transition to NBN.Now have a stuttered dial tone which I guess that there is a message waiting. As I have never used or wanted messagebank how is it turned off?Have tried #99# and announcement says th ...

BA314
Level 1: Cadet

Hello,I am building a new granny flat that has it's own street frontage and Council has allocated it a unique address, my question do I just provide a lead in cable to the street frontage as would be the case if it were a new houes?Thanks

philoforte
Level 2: Rookie

I switched off my home phone answering machine about 3 years ago. The default voice is female. However, when my sister tried to call when I was out, she heard a man's recorded voice claiming to be my answering machine and telling her to leave a messa ...

Barb211
Level 1: Cadet

For an unknown reason message bank has commenced on my home phone. How do I get rid of this. I have tried the following 125101 follow prompts and press 5*91 no number101 follow prompts Is there a new way to remove this. Thanks 

Cicadas
Level 1: Cadet

WRONG white CABLE and RED COLOR plug WAN, it was in the box, Did not get white cable and Grey both plug DSL cable from this box.UNIDEN old Model home Portable phone, GREEN LIGHT should be on (phone plug in Back Modem)USE DSL White Cable with grey col ...

oyulson
Level 1: Cadet

Hi guys Fit-out work for an office is scheduled to begin in the near future.
The question is that I need two phone numbers, one for calling and one for a fax. How should I prepare in regards to electrical fit-out work in order to access a normal phone ...

Des72
Level 1: Cadet

After recording my message on Telstra 101 for my landline, it will not respond when people call me.The phone just rings out. How can I get it to work properly. We are in the NBN network.DD

smartfox
Level 1: Cadet

My phone is an NBN phone using Fixed Wireless.  Recently the message bank was not activating when someone called our home phone.  The caller would wait out the ring then instead of the message bank greeting there would be a continuous 2 beeps.  I ran ...

VicKing
Level 1: Cadet

Is there a way to have a recorded greeting but no message option?  

bonser
Level 1: Cadet
Bruce93
Level 1: Cadet

Wish to cancel the home phone as soon as possible.  Is being disconnected from the 12 th of February and do not want the nbn.

kk4
Level 1: Cadet

Hi.I put in the code to divert the phone to a mobile if the call isn't answered and got the "you call forward feature is on" message. however the telstra voicemail picks up the calls and they dont divert. how to fix please?

Robthepan
Level 1: Cadet

I'm looking to set up nbn with home phone, but I would like to choose the land line phone number that we get, is this possible? The phone number is not currently active, however, it is the number that we previously used at this house.

Gabba1st
Level 1: Cadet
three3
Level 1: Cadet

My home phone does not stutter when someone leaves a voice message.NBN was connected in Nov 2020 and voicemail was good but this past month have had problems.

wishbg
Level 1: Cadet

The 101 service no longer offers the option to call back 

Disheartened202
Level 1: Cadet

About 1 month ago we noticed that all our incoming calls were showing on the caller ID as out of area. It took me several hours with Telstra and it's finally seem to have been fixed after two different days and two different consultants. When they di ...

JanW2
Level 1: Cadet

Got an NBN plan change from phone only to phone and data/internet.  Got modem connected but phone number is different even though we asked for existing number to be moved across.  Easiest way to rectify?  Been waiting on chat for over an hour and not ...

Macs101
Level 1: Cadet

Hi, I no longer have a phone connected to my land line wall socket. I wish to have all calls  to my landline number diverted to my mobile. Q: Can I do the diversion without a landline phone connected to the wall socket? ie. can I do the action remote ...

Dalty1
Level 1: Cadet

Hello I have recently moved into a unit that has been renovated and there is no phone port it the unit. I either require a new phone line to be installed or the old connection (assuming there was one) fixed. I have tried calling and that is useless f ...

2741
Level 1: Cadet

Told everything ok your end. New modem no calls coming in go straight to message bank can’t dial out. 6 weeks is a long wait

Celeriak
Level 1: Cadet

Have had phone number ported to new telstra nbn account around a week ago. Phone works to call all numbers but fails to receive calls from non telstra network numbers it appears. So far support has been quite unhelpful, simply stating there is no pro ...

Tanjong
Level 1: Cadet

Have been having similar home phone issues after installation of NBN.  Today unable to make phone calls.  After dialing the phone number, after one or two rings the phone automatically cuts off.  Unable to answer any incoming calls as the caller is u ...

old-ocker
Level 3: Gumshoe

Received the following email from Telstra in October advising change of plan but so far this has not been changed. Is this a Telstra email or is it a scamThanks From 6 November 2020, your plan will be changed to the Ultimate Voice plan. The minimum m ...

Dadsphone1
Level 1: Cadet

My father's landline is automatically diverting to voicemail. How do I stop this?

bella38
Level 1: Cadet

Ken96
Level 1: Cadet

I would like to connect home phone line.I want to keep number.

Hilly1402
Level 1: Cadet

I have just connected the NBN.  I no longer have caller ID to see who is calling me.  Can I set it back up again and if so does it incur a cost thanks

The_Kings
Level 1: Cadet

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