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Sorry to read about the frustrations you've experienced. Are you able to confirm if there is an overdue amount needing to be paid on your account? In some cases, this can be a reason for services being suspended if these payments aren't made.
You can check this via the Telstra 24x7 App (https://tel.st/8w3jk) or MyAccount (https://tel.st/bqg7e)
Let us know how you go.
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