Level 1: Cadet


My landline seems to have been disconnected why

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Community Manager Community Manager
Community Manager

Re: Billing

Hey @Shade222,


Sorry to read about the frustrations you've experienced. Are you able to confirm if there is an overdue amount needing to be paid on your account? In some cases, this can be a reason for services being suspended if these payments aren't made.

You can check this via the Telstra 24x7 App (https://tel.st/8w3jk) or MyAccount (https://tel.st/bqg7e)

Let us know how you go.



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit