BigCheese67
Level 2: Rookie

Call forwarding charges on Unlimited Internet - Advanced plan

Answered

Hi,

 

does anyone know if there are charges applied to this plan fo diverting landline calls to a mobile?

 

thanks

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Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Call forwarding charges on Unlimited Internet - Advanced plan

Assuming that you are receiving that service on the NBN, then you could be interested In the Telstra Our Customer Terms document Consumer Services on the nbn network Section Part B – Phone and Broadband Services on the nbn network

which states:


2.11 As part of your Telstra Voice Service, you will also receive MessageBank, 3-Way – Chat (not available on Telstra Voice Standard Services), Call Waiting, Call Forward (excluding the Selected Callers features), Call Return, Calling Number Display at no additional charge.

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3 REPLIES 3
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Call forwarding charges on Unlimited Internet - Advanced plan

Assuming that you are receiving that service on the NBN, then you could be interested In the Telstra Our Customer Terms document Consumer Services on the nbn network Section Part B – Phone and Broadband Services on the nbn network

which states:


2.11 As part of your Telstra Voice Service, you will also receive MessageBank, 3-Way – Chat (not available on Telstra Voice Standard Services), Call Waiting, Call Forward (excluding the Selected Callers features), Call Return, Calling Number Display at no additional charge.

View solution in original post

BigCheese67
Level 2: Rookie

Re: Call forwarding charges on Unlimited Internet - Advanced plan

Many thanks Smiley Happy

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Call forwarding charges on Unlimited Internet - Advanced plan

But you will be charged for each call that is forwarded. It is only the access to the functionality that you won't be charged for (it used to be around $6/mth).

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