MKL959
Level 1: Cadet

Call Guardian 301 – won’t ring more than 6 times

Answered

I am trying to help my elderly father work out why his Call Guardian 301 won’t ring more than six times before the call cuts out. If I phone him it rings six or seven times, goes click, and the call ends.

 

He does not use the answer machine function at all, and does not want to switch it on. I have had him check that the answer machine is switched off (following instructions on page 42 of manual here ). Despite the answer machine being switched off, I’ve also had him go through the Answer delay settings on page 49 of the manual to see if the number of rings can be extended, but that didn’t fix it either.

 

Any suggestions? It used to ring for longer a few months ago but has changed for no apparent reason.

1 ACCEPTED SOLUTION

Accepted Solutions
Rohan123
Level 20: Director
Level 20: Director
Accepted Solution

Re: Call Guardian 301 – won’t ring more than 6 times

Hi @MKL959 

Assuming you have a Telstra home phone.

Please try the following.

Step 1 of 3: Pick up the phone and press * 99
Step 2 of 3:
 Enter the number of seconds you wish the phone to ring before a call is diverted (between 5 and 60 seconds).
Step 3 of 3: Press # and hang up.

 

This worked for me.

 

Rohan

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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3 REPLIES 3
Rohan123
Level 20: Director
Level 20: Director
Accepted Solution

Re: Call Guardian 301 – won’t ring more than 6 times

Hi @MKL959 

Assuming you have a Telstra home phone.

Please try the following.

Step 1 of 3: Pick up the phone and press * 99
Step 2 of 3:
 Enter the number of seconds you wish the phone to ring before a call is diverted (between 5 and 60 seconds).
Step 3 of 3: Press # and hang up.

 

This worked for me.

 

Rohan

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

View solution in original post

MKL959
Level 1: Cadet

Re: Call Guardian 301 – won’t ring more than 6 times

Dear Rohan.  Thank you.  You have made an 88 year old man in Tasmania ridiculously happy.  

Rohan123
Level 20: Director
Level 20: Director

Re: Call Guardian 301 – won’t ring more than 6 times

No problem, Glad I could help.

I am also in Tasmania 🙂

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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