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Ers
Level 1: Cadet
July 2019
Can't cancel my home phone
I've been connected to the NBN for the 7th March 2019 I've called and visited the Telstra shop. And I still can't cancel my home phone, I'm even had my service shut down and a new number by another provider. I'm still been charge for a phone home by Telstra. What do I have to do and close my home phone. It seems Telstra just don't give a **bleep** about anything but charge me for a connection Ivan use or want
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Level 23: Superhero
July 2019
Re: Can't cancel my home phone
You'll need to call the disconnections team on 13 22 00 and say Disconnect - they will be closed now, I'd recommend ringing tomorrow morning.
I work for Telstra, but my opinions are my own and not that of Telstras
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Support Team
July 2019
Re: Can't cancel my home phone
Hey Ers,
343GuiltySpark is on the money here, give our team a call on 13 22 00 and we will assist.
- Ryan
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