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Level 1: Cadet

Can't receive income calls on landline

I can't receive incoming calls on landline. I am on NBN. I have two options: turn off the telstra answer service and then any caller will receive a busy signal or leave the answer machine on and any call will go direct to the answer machine. I have spend hours to get to talk to a Telstra technician but after 1 1/2 on hold Telstra cuts me off. Codi the Robot chat machine is no help as he asks me to send a message via the Telstra App which doesn't work either.

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