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Level 1: Cadet

Cancel call forwarding

I have telstra mobile and Home internet phones.

I have tried #21# to cancel call forwarding from the home phone to the mobile. However this doesn't work. Any suggestions please?

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6 REPLIES 6
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Cancel call forwarding

Was the call forwarding originally put in place by residential faults or NBN assurance?

 

If it was you may need to contact them to remove it

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Telstra (Retired)
Telstra (Retired)

Re: Cancel call forwarding

Hi James710, Are you still having issues removing your call diversion?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: Cancel call forwarding

Unfortunately yes. Could it be the phone or possible NBN

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Level 1: Cadet

Re: Cancel call forwarding

Yes, Is it possible that it is an NBN problem? I have never used the Call Forward option. No point in buying a new phone if the problem is with nun. The #21# to cancel does not work.
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Telstra (Retired)
Telstra (Retired)

Re: Cancel call forwarding

Hi James, I would contact our NBN tech team on 1800834273 as they can assist in removing any call diversions on the service.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: Cancel call forwarding

Thank you all for replying. It was indeed an NBN problem and and has now been fixed.

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