Level 1: Cadet

Cancel home phone

Hi can anyone please tell me how to fully cancel a home phone service for elderly aunt no longer able to use it but paying monthly fee. 
simple request but can’t seem to get straight answer

thank you 



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Support Team
Support Team

Re: Cancel home phone

Hi. You'll need to be an authorised contact on her account. Then using the 'Get Help' logo in the mytelstra app on your mobile would be the best way to get her disconnected. Have we since taken a look at this one for you? 

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