Level 1: Cadet

Cancelling my home phone

I finally managed to cancel my internet but am now being charged for my home phone. I'm stuck on their app in an endless loop and cannot find how to cancel it. They offer zero assistance to their customers (which is why I'm cancelling all my services with them) and their terrible automated systems just send me links to get stuck in the same loop. How do I cancel my home phone?! 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Cancelling my home phone

Hey @Rick123456, to cancel your home phone please call 132200 or by sending a message through to our team via the MyTelstra app and the team can arrange this for you. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit