Level 1: Cadet

Cancelling my home phone

I finally managed to cancel my internet but am now being charged for my home phone. I'm stuck on their app in an endless loop and cannot find how to cancel it. They offer zero assistance to their customers (which is why I'm cancelling all my services with them) and their terrible automated systems just send me links to get stuck in the same loop. How do I cancel my home phone?! 

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Support Team
Support Team

Re: Cancelling my home phone

Hey @Rick123456, to cancel your home phone please call 132200 or by sending a message through to our team via the MyTelstra app and the team can arrange this for you. 

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