JimJ
Level 4: Private Eye

Cancelling NBN Fixed Wireless and retaining Landline

I have a relative who wishes to cancel Telstra NBN Fixed Wireless and revert to a "copper" land line phone.

According to NBN;

Premises within nbn™ Fixed Wireless and Sky Muster™ satellite areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider– connecting your new phone via the nbn™ supplied equipment.

Consider keeping your copper service active in nbn™ Fixed Wireless and Sky Muster™ satellite areas if you rely on landline phone services in emergency situations. Your phone and internet provider can assist with your services.

Can the landline be reinstated after several years on fixed wireless and what is the procedure?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Cancelling NBN Fixed Wireless and retaining Landline

That is a question that you could put to a Telstra Store or Telstra Support.

You can call Telstra Support on 132200 (9am - 8pm AEST Weekdays)

 

NB: either the account holder or an authorised representative may make queries about a particular service.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit