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Level 1: Cadet

cordless phone no longer works

My cordless landline phones, Telstra Long Range 12750 Dect360, have stopped receiving calls. When someone rings me there is one ring then they hear a ringing sound as if it is trying to ring another number. There is no Call Fowarding on the phone. I can call out.

I have done the full elimination test by unplugging every device - phones, fax - and then testing with one non cordless handset which works. So the line is ok. Telstra's suggestion is the it is the base and I need to buy a new cordless phone.

My question is would we have been changed over to NBN for the landline without our knowledge? and how would that affect the inbcoming calls?

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: cordless phone no longer works

If that was the case it should result in both incoming and outgoing calls not working.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Support Team
Support Team

Re: cordless phone no longer works

Hi Heleneh,

 

If you have an alternate service I recommend giving us a call on 132203 so we can investigate this for you. Alternatively you can lodge a fixed line fault online.

 

Let me know how you go.

 

-Chris

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