tonyg37
Level 1: Cadet

credit

I have moved on from you, telstra, but I keep getting a bill sent telling me that I have $33.13 credit. I have contacted you and was told that it would be refunded but a month later I get a new bil with the same credit on it. Tony

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2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: credit

As we are customers like you, no one here has account access as this is a public website and not customer service.

You can contact customer service again, and if that fails you have the choice to lodge a complaint.

"BEING NICE TO OTHERS .. IS NICE"
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: credit

Lodge the issue as a complaint via https://telstra.com/complaints

It should have only taken them 10 business days to provide the refund of credit.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

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