Poppi
Level 1: Cadet

Disconnect

I have sold my home and need to disconnect service,, how do I do it

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2 REPLIES 2
iPat91
Support Team
Support Team

Re: Disconnect

Hey Poppi

 

To disconnect a service, you'll need to have a chat with us on our Messaging App: https://tel.st/2pv24

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Axlegrease
Level 1: Cadet

Re: Disconnect

iPat91 has given the wrong answer again, I have been trying to TALK to a human in Telstra to disconnect but they want to use a app, guess what the app only works on Telstra mobile accounts and not a home phone like you want me to use. 
Again another fail by Telstra support.

I'm now talking direct to the TIO to find a phone number to talk to a HUMAN!!! only way to actually talk to a human in Telstra.

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