Level 1: Cadet

disconnection frustration

My mother in law moved out of her house in March this year and she still receives a monthly account for the service despite numerous phone calls, emails and online inquiries to disconnect the service.  It is so frustrating when I do finally get through to someone on the phone and they say it will be sorted and it never gets sorted.  I am an authority on this account and my only other option is to go to the telecommunications ombudsman and register a complaint.  Telstra are the most difficult organisation to deal with and now because of covid they are even more difficult.  It is very strange though the billing and accounts section still send out accounts.......funny that.

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Telstra (Retired)
Telstra (Retired)

Re: disconnection frustration

Hi DL40,


Not good to hear of the troubles receiving a bill for a service that should have been disconnected. When you have been in touch with us has any reference numbers been provided regarding the disconnection.


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