Level 1: Cadet


I want to disconnect a service to <edited for privacy>


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Level 23: Superhero

Re: disconnection

Hello Neil 

Crowd Support is not a customer service channel for Telstra. No one here has account access.

You'll need to speak to Customer Service by any of the (difficult) means available.

For your privacy..you should remove your private details.

Thank you 

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 25: The Singularity
Level 25: The Singularity

Re: disconnection

Nobody at Crowdsupport has access to account information or billing systems.


You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few (business) hours to get a response.

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