disconnection

[neil64]

I want to disconnect a service to <edited for privacy>

[ProfessorPhone]

Hello Neil 

Crowd Support is not a customer service channel for Telstra. No one here has account access.

You'll need to speak to Customer Service by any of the (difficult) means available.

For your privacy..you should remove your private details.

Thank you 

[Jupiter]

Nobody at Crowdsupport has access to account information or billing systems.

You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few (business) hours to get a response.