JillWill
Level 2: Rookie

Diverting to Messagebank of only my number

When I dial my mother's home phone from my home phone, I get immediately diverted to Messagebank.  She has checked and Telstra has advised that Messagebank is not activated.  I can call any other number in Australia without a problem and she can receive calls from any other number including my mobile.  It has only happened since my phone was connected to the NBN.

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2 REPLIES 2
thedylan
Telstra (Retired)
Telstra (Retired)

Re: Diverting to Messagebank of only my number

Hey JillWill,

I would recommend your mother give our faults team a call on 132203 about this to work out what is going on here.

-Dylan

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JillWill
Level 2: Rookie

Re: Diverting to Messagebank of only my number

She did ring 132200 but I will get her to ring the fault line.

 

Thank you

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