TL;DR: How do i escalate a fault to get it fixed faster? I've been given '2 business days' for an appointment, and I'm sick of repeatedly reporting a line fault that recurs every time it rains.
I've opened 3 faults on my phone line now:
and now current open fault - 9/6/18.
I'm told earliest time for a tech to come out is Tuesday by COB (its Saturday now).
The fault is always foreign battery on the line - likely an open joint in a pit or a faulty cable that becomes water affected - It only happens when it rains.
Tech each time said they've fixed it, but cleared didn't.
Telstra faults person says each second and third time they "guarantee" it won't happen again.
With this 3rd failure, the faults person refuses/can't/won't/doesn't know of any process to escalate for an earlier appointment, even after telling them that a 4th fault will result in a TIO complaint.
Anyone had success with rectifying/escalating repeated faults. Is there a number I can call and speak to some one in Australia with a brain that doesn't just read off a script?
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I can appreciate your frustrations with the connection issues and do apologise that this fault is re-occurring As you have mentioned there have been multiple issues with the same issues, then I would recommend having this raised as an official complaint, allowing us to have a specialised case manager assigned to have this investigated and resolved further for you. Steps for having this raised can be located at:
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