Level 1: Cadet

faulty landline

Calling Telstra from mobile as landline has Foreign Batt A-leg 10V, B-leg 14V, to much interference to speak, when calling from mobile they just say "welcome to Telstra, we are srry.." then cuts off...

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: faulty landline

I assume that you are on an old POTS service?

 

From your mobile, go to https://fix.telstra.com and you can run through the tests there and then you should be handed off to a consultant to organise a tech.

 

Otherwise, send a message using the My Telstra app on your mobile (if it is capable), by tapping the blue icon in the bottom right of the Get Help screen. If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response, but you will get a notification through the app when someone does.

 

You could also try Livechat.

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