Caz33
Level 1: Cadet

Home Phone cable accidentally cut

My elderly parents home phone underground cable was accidentally cut and now they have no home phone.  Is it possible to have this fixed?

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3 REPLIES 3
ProfessorPhone
Level 23: Superhero

Re: Home Phone cable accidentally cut

Report it to Telstra faults 13223. Make sure you ask for and write down the interaction number 

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Home Phone cable accidentally cut

Give 132203 a call and they can arrange the repairs.

 

If you can't get through there (try calling first), then visit REPORT DAMAGE TO TELSTRA EQUIPMENT and report it there. It will take longer to get actioned through the website reporting, but is a good alternative if you can't get through on the phone.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
ProfessorPhone
Level 23: Superhero

Re: Home Phone cable accidentally cut

Typo

Should be 132203

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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