brooklyn99
Level 1: Cadet

Home Phone fault

We are having trouble getting anyone from Telstra to help fix our land line.  It stopped working last Friday and so far we have had three appointments made (4 hour windows each time) on different days and each time the tech has failed to show up and hasn't contacted us before or after.  Telstra (or at least their overseas agents) are unable to explain why any of the appointments have been missed and still our phone isn't working.

Tried to get a contact in Australia as frankly three strikes is enough for any organisation but the overseas Telstra agent (132200) cannot transfer or have someone from Australia contact me.

Any ideas what I can do from here?

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Home Phone fault

You can lodge a formal complaint via https://telstra.com/complaints
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Home Phone fault

@brooklyn99 Have you just got the home phone, or is it part of a broadband connection ADSL/NBN?

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
brooklyn99
Level 1: Cadet

Re: Home Phone fault

Hello Ozmoz,

 

It is a home copper cable landline which we use for internet as well as it is a semi rural property that we have been advised will never be affordable to get high speed cable to the house.

brooklyn99
Level 1: Cadet

Re: Home Phone fault

Thanks for the link Jupiter but I wasn't wanting to complain, I was trying to get someone local to speak to so that I can get help with fixing the line.  Any thoughts?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Home Phone fault

Your only avenue is to call either 132203 (non-NBN) or 1800 834 273 (NBN) to report the fault and organise a technician to visit. There is no other means to organise a technician.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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