Are you connected to NBN? If so, firstly try rebooting your modem. Support phone number for NBN is 1800 834 273.
If it's not NBN, ring 132203 as Crowd Support is not a customer service channel for Telstra and no one here as account access. We are mainly customers like you.
Has anyone been digging near your property, or is the cable aerial and OK?
https://crowdsupport.telstra.com.au/t5/Home-Phones/How-do-I-report-a-fault-with-my-home-line/ta-p/25...
If I have helped you, a "Like" would be appreciated.
If my advice is a solution, please acknowledge it.
I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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