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Level 1: Cadet

Home phone not receiving incoming calls

Hi I have a uniden xdect 8355 +1 Connected  to nbn via the telstra  provided modem. There is clear dial tone. Can make outgoing calls perfectly. Unable to receive calls, phone base and handset  do not ring, or recognise an incoming call. All calls go to messagebank with  no ringing. Dnd is not on, ring tones are on high. Unsure where to go from here. Cannot ring uniden  until Mondays. Phone rang once and never again. TIA Jess

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Home phone not receiving incoming calls

Try calling 1800 834 273 and get Messagebank removed from your service. This should fix the problem.

 

After you have confirmed that you can receive calls, you can call back and get Messagebank added back to your service (if you want it).

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