Home Phone not working - How to contact Telstra.

[Keiffy101]

Hi,

I've just found out my NBN home phone isnt working, I dont own a mobile so I cant call telstra. Does anyone know how i can live chat to them online or have they stoped doing that?.

I have tried to reset the NBN box (Phone Goes directly to NBN box not the modem so it is also naturally isolated) have tried 2 differant phones and my internet is working fine.

If anyone has any suggestions Id be happy to hear them thanks.

Keiffy101.

[DrQ · Accepted solution]

They still have LiveChat (it is here) but it doesn't have a lot of the tech support teams -- particularly for NBN. 

[Keiffy101]

Thanks Mate, Yea doest work for NBN faults, Just checked the phone again it apears to be working now so all good either way.

[rosde]

We haven't had our landline for 4 days and l can't get anyone Telstra to tell me exactly when it will be fixed, only that it's an whole area problem. 😬

[KathleenC]

Hi Rosde

Is your Telstra phone line connect via the Copper Network or the NBN?.

When you spoke to a Team Member did they advise you if there is a Network Interruption in your area?.

Customers can access our Service Status page for information about any Network Interruptions you can access this page using the information on the following CrowdSupport page https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Checking-for-faults-outages-or-planned-main...