Level 3: Gumshoe

Home Phone not working - How to contact Telstra.

Answered

Hi,

 

I've just found out my NBN home phone isnt working, I dont own a mobile so I cant call telstra. Does anyone know how i can live chat to them online or have they stoped doing that?.

 

I have tried to reset the NBN box (Phone Goes directly to NBN box not the modem so it is also naturally isolated) have tried 2 differant phones and my internet is working fine.

 

If anyone has any suggestions Id be happy to hear them thanks.

 

Keiffy101.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home Phone not working - How to contact Telstra.

They still have LiveChat (it is here) but it doesn't have a lot of the tech support teams -- particularly for NBN. 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Home Phone not working - How to contact Telstra.

They still have LiveChat (it is here) but it doesn't have a lot of the tech support teams -- particularly for NBN. 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Level 3: Gumshoe

Re: Home Phone not working - How to contact Telstra.

Thanks Mate, Yea doest work for NBN faults, Just checked the phone again it apears to be working now so all good either way.

Level 1: Cadet

Re: Home Phone not working - How to contact Telstra.

We haven't had our landline for 4 days and l can't get anyone Telstra to tell me exactly when it will be fixed, only that it's an whole area problem. 😬
Telstra (Retired)
Telstra (Retired)

Re: Home Phone not working - How to contact Telstra.

Hi Rosde

Is your Telstra phone line connect via the Copper Network or the NBN?.

 

When you spoke to a Team Member did they advise you if there is a Network Interruption in your area?.

 

Customers can access our Service Status page for information about any Network Interruptions you can access this page using the information on the following CrowdSupport page https://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Checking-for-faults-outages-or-planned-main...

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit