home phone not working

[jacob20]

a couple days ago my mum got a phone call saying your phone line should be connected.

this afternoon i tried to connect it it makes a hissing sound and theres no dial tone what im meaning is its not connected

[Kalak · Accepted solution]

If the phone is supposed to be connected (and your mum has been notified as such) then the best thing to do is contact Telstra Faults on 132203 from an alternative service.  They are available 24x7.

[jacob20]

ill wait till she gets home thx

[Kalak]

One thing to be aware of is that anyone can report a fault on a line, it doesn't have to be the account holder.

Obviously not aware of your personal situation, but you can do it earlier if needed.

[jacob20]

dont have a phone

[Ben]

Hi Jacob,

There is a simple test that you can perform that is explained here. If this doesnt help, there is also a webform that your mum can fill out to have the fault reported and looked into.

Cheers,

Ben B
Telstra Digital Sales & Service

Have you checked out the Community Guidelines or the Community Knowledge Base lately?

[bynggo]

If she has a couple of days to wait on the phone.