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Level 1: Cadet

Home Phone Number Changed

Has anyone had their home phone number changed once they joined the NBN? I have a new home phone number which I didn't know about until I rang my mobile and saw the displayed number. I can not get any sense out of the foreign call centres.

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Home Phone Number Changed

When switching to NBN your number should not change  .

It you are changing providers when you switch to NBN and don't arrange for the number to be ported to new provider it could change. New provider must port number from previous provider before the old service is cancelled.

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Level 1: Cadet

Re: Home Phone Number Changed

I didn't swap providers, I stayed with Telstra. Had the helpdesk on line for 45 minutes trying to work out what has happened. When I ring my home phone number it goes straight to my 101 anwsering service. Ring the new number & my home phone rings. No one can current ring me on my home phone. One good thing I'm not being charged for my data usage as thd ne number is not on my account.
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Level 1: Cadet

Re: Home Phone Number Changed

Still no change even after I raised a complaint on line. Its all too hard. Losing total confidence in Telstra a the present moment

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Support Team
Support Team

Re: Home Phone Number Changed

Hi Corny, 

Sorry to hear that you have had these ongoing issues with getting support for your complaint. Do you have you complaint reference number available so that I can follow up with your case manager? It should begin with "SR". If you are unsure you can see the types of reference number we can assist you with

Regards - 

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