John667
Level 2: Rookie

How do I Turn off Voice Mail on Landline

I recently purchased and set up a Telstra Guardian 301 phone, which includes an answering machine. Any messages left still continue to go to the old VoiceMail (101) set up. How do I switch this off so messages are left on the Answering Machine??

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2 REPLIES 2
Mkrtich
Level 21: Augmented
Level 21: Augmented

Re: How do I Turn off Voice Mail on Landline

Hi - if the time for the Answering Machine is set to say 3 rings, it will usually stop the call going to Telstra Message Bank if it is programmed to divert to there after 5 to 8 rings. I have kept my Message Bank service activated as it takes incoming calls when I am on the phone talking to other people - I don't like to interrupt an active call and find the superimposed warning beeps annoying when I am talking. 

 

I tried disabling Telstra Message Bank by dialing codes but it didn't work for me, so I left it enabled - required me to dial in and set a new password first. After that, I decided to leave it ON. 

Emily99
Support Team
Support Team

Re: How do I Turn off Voice Mail on Landline

To cancel the landline message bank, you can fill out Telstra's online form here: https://tel.st/t7w5e

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