Level 1: Cadet

How to cancel my account

I want to cancel my home phone and ADSL internet. I do not want to download the Telstra app as I am about to leave Telstra. I called the 132200 number and said 'Disconnect' as suggested but the recorded message tells me to visit the website or download the app then hangs up. Telstra made $1.8 billion net profit last year - I think they can afford to offer better service than this.

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Level 22: Superhuman
Level 22: Superhuman

Re: How to cancel my account

Hi @JC105 


Try the Telstra 24/7 LiveChat https://tel.st/t65yg 


I suggest from 9am to 5pm M-F.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

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