Level 1: Cadet

How to remove unwanted account

When I log into "My Account" it shows 2 accounts, my account with 5 services and my mum's account with her home phone line. I would like to remove my mum's account as I no longer assist her with this but I do not want to disconnect her phone as she still needs it.

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Support Team
Support Team

Re: How to remove unwanted account

Hey @Liz1659, if you're wanting to remove a service from your account then you'll need to complete a change of ownership with your mum and she will need to create an account. For more information please check here:

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