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Re: i need to terminate my line
You can do it either via Livechat, or by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If redirected by Codi, type "Speak to a consultant" and you will be transferred to the queue to chat with a human. It can take a few hours to get a response. If using the app, a notification will appear when someone responds.
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