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Incoming caller ID no longer working on landline since installing new NBN modem (second one)

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I have had incoming Caller ID on my landline for many years, but since installing my second Telstra Modem (the internet kept dropping out on the first one) a few days ago, I no longer get incoming caller ID on my landline.  It says Unavailable, Unknown Number. I contacted Telstra via online chat, and Victor said he would turn it back on but to wait 3 hours and then turn off the modem and turn it back on.  This hasn't worked. I need this feature as I get many nuisance calls, and don't answer the phone if I don't know who is calling.  Help!!!

Thanks in advance.

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Level 2: Rookie
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Re: Is yRe: Incoming caller ID no longer working on landline since installing new NBN modem (second

i cf4, Used the "new" modem all day yesterday, and it too dropped out a couple of times.  This morning I reconnected the "old" (first) modem, and guess what - I now have caller ID back.  So it IS a problem with the modem.  Maybe you should try a new modem also.  Anyway, will get to the bottom of it all (I hope) and maybe need a Telstra tech to sort out the intermittent internet dropping out.

 

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Level 24: Supreme Being
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Is yRe: Incoming caller ID no longer working on landline since installing new NBN modem (second one)

Is your new modem a Technicolor modem (DJA0231)? I have noticed the same thing with my modem. I think it is a firmware fault in the modem.

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Level 2: Rookie

Re: Is yRe: Incoming caller ID no longer working on landline since installing new NBN modem (second

Hi cf4, Thanks for your prompt reply. Both of the modems are DJA0231.  The old one worked fine except that the internet kept dropping out.  Now this new one is OK (so far, it's only been a few days) internet wise, but no incoming caller ID.  Haven't returned the old one yet - might reconnect it and see if the ICID works on it.  At least then I'll know if it's the modem.  Fed up with all this messing around.....

 

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Level 2: Rookie
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Re: Is yRe: Incoming caller ID no longer working on landline since installing new NBN modem (second

i cf4, Used the "new" modem all day yesterday, and it too dropped out a couple of times.  This morning I reconnected the "old" (first) modem, and guess what - I now have caller ID back.  So it IS a problem with the modem.  Maybe you should try a new modem also.  Anyway, will get to the bottom of it all (I hope) and maybe need a Telstra tech to sort out the intermittent internet dropping out.

 

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Level 1: Cadet

Re: Incoming caller ID no longer working on landline since installing new NBN modem (second one)

I've been trying to troubleshoot the same problem for my elderly neighbours. They have had their modem replaced with a Technicolor DJA0231 and since then their caller ID has stopped working.

 

If you go into the telephony settings on the modem and look at the call log it registers all the calls but isn't registering any associated incoming numbers. It displays them as "Unavailable".

 

I just wanted to share, to back up your experience. Hopefully Telstra can come up with a fix for this soon!

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Level 2: Rookie

Re: Incoming caller ID no longer working on landline since installing new NBN modem (second one)

Hi thereallos,  Thanks for your input.  May I suggest that your neighbours get another modems from Telstra until they get one that gives them Incoming Caller ID.  Incoming Caller ID is in the fine print and is part of their contract. 

I took my second modem back to Telstra on Monday, and Telstra is aware of the problem with the firmware on SOME of their modems (all seem to be DJA0231).  Apparently not all of them have it. I reconnected my first modem, so I have ICID again.  One out of two problems solved.

My internet dropout problem has been referred further up the food chain, and I've been told I should receive a response within a week.  Wish me luck..........   

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