Level 1: Cadet

Incoming calls go straight to MessageBank?

Problem for old lady neighbour. Any calls made to her phone number (she has NBN) goes straight to messagebank . The caller hears "You have called the messagebank of XXXXX" - her phone does not ring at all so she does not know she has been called. HELP!! please.

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Level 23: Superhero

Re: Incoming calls go straight to MessageBank?

Is the phone plugged into the phone socket on the modem?

Is the green Phone LED solid or flashing?

I recommend you try a different phone.

Has the phone previously worked?

If trying a different phone does not resolve it.. you'll need to ring Telstra NBN technical support on 

1800 834 273.

In add.....Messagebank is a default for NBN phones so you'll also  need to have it disabled by Telstra. 


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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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