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Level 1: Cadet

Itemised Bills?

Hi, not having a great track record with Telstra lately (my most hated company at present) but recieved my bill today, and noticed that no calls are displayed on bill.  This has been going for some time, finally had a spare few minutes to try and see online, but unable to find where last bills calls are displayed.  Makes me wonder how accurate the bills are........

How can I access my call charges??

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2 REPLIES 2
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Level 22: Superhuman

Re: Itemised Bills?

I pulled a copy of my August bill, in PDF format from My Account just now, and all my calls are itemised and listed individually.

 

Itemised calls on Telstra bill.png

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Departed from CrowdSupport as of 12 June 2013, when the fun factor for me had finally completely evaporated with all the recent site layout and functionality changes, and the apparent efforts to turn a community goodwill-powered vehicle into something closer to a customer service channel.

The opinions and sentiments expressed above are mine only, and do not necessarily reflect Telstra's views or position. I work at Telstra, but my participation here is strictly in a personal capacity as a fellow Australian telecommunications services consumer, and you can safely assume you are not my customer, client, patron, benefactor or friend when I post in this forum.
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Community Alumni (Retired)

Re: Itemised Bills?

Pop onto LiveChat and ask them to change your Billing type from Summary to Detailed. You should then be able to see all bills from today as detailed.

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