Highlighted
Level 1: Cadet

LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

Hey Morsie 

 

that isn’t good to hear. Have your reported the issue to the faults team on 132203 at all? 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

Hey Morsie 

 

that isn’t good to hear. Have your reported the issue to the faults team on 132203 at all? 

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Highlighted
Level 2: Rookie

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

Looks like it's been thrown in the "TOO HARD" bin. Complain to the TIO (Telecommunications Industry Ombudsman) It probably still won't get it fixed for you though. Better to ditch the landliine and just change to mobile. You can get telephone handsets with Bluetooth that you can tether to your mobile if you prefer to use a normal telephone set at home. 

TELSTRA Customer Service is broken. Conversations with case managers just go around in circles with promised solutions that don't happen.

I've had association with TELSTRA (PMG) since 1970 but I am disgruntled with performance regarding customer service today. When the system is working it works well. When something goes wrong a solution is painfull.

 

CAST
Level 1: Cadet

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

This sounds like the problem my mother has been having. NBN is now available in her area. Will this help with the home phone having a lot of interference when making calls?

 

Highlighted
Level 2: Rookie

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

If the installers get the NBN right the first time then things could improve greatly but if not then service could be a nightmare. After NBN you may need to deal with 2 operators to get things fixed. NBN Co own the network (All cabling and connections outside of your property) and your service provider (TELSTRA) is responsible for the data and what's connected at either end. When problems occur I expect that they will turn blaming each other for the fault into an art form. My suggestion - Go mobile.

CAST
Highlighted
Level 23: Superhero

Re: LANDLINE BROKEN - OVER TWO YEARS. WE ARE ELDERLY AND NEED THIS PHONE!

If you  or your partner have a life threatening illness, your home phone service should be eligible for medical Priority Assistance service. This gives you a higher level of service due to serious illness.  

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit