Corky39
Level 5: Eagle Eye

Landline Not Working

Answered

Talking to an elderly casual acquaintance with a landline problem.

 

  1. Lives in an NBN ready area and has until January 2022 to connect FTTC.
  2. Has no Internet, only a landline currently on the old copper network.
  3. Landline went faulty, no in or out calls, line dead.
  4. Has no mobile phone, so has been 3 times to a non-franchise Telstra Shop to try and report fault but not helpful. Was given a number to ring Telstra, but has no phone. So was told to borrow a neighbour’s phone. Not getting anywhere!

 

As he doesn’t want Internet, how to keep his landline?

Will Telstra repair if he can contact Telstra (which judging by this forum is nearly impossible) or should he apply to transition to NBN at Telstra Shop so he can get a modem to connect his phone using VoIP?

 

I don’t know what landline plan he has currently.

 

Thanks, any suggestions appreciated

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Landline Not Working

He can just get a Voice only NBN plan to keep his landline (it will still connect through a modem as it acts as the VOIP adapter).

 

Calling 132203 should get him through to be able to report the fault (they will arrange for NBN Co to repair the fault). The store should have offered the use of their phone for that.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Landline Not Working

He can just get a Voice only NBN plan to keep his landline (it will still connect through a modem as it acts as the VOIP adapter).

 

Calling 132203 should get him through to be able to report the fault (they will arrange for NBN Co to repair the fault). The store should have offered the use of their phone for that.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Corky39
Level 5: Eagle Eye

Re: Landline Not Working

Many thanks Jupiter, this should help him.

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