Level 1: Cadet

Landline number changed after NBN install

Landline number changed after NBN install

Had my NBN connected recently and unknown to me at the time my landline number was changed in the process - not asked for and also more to the point I was not made aware of this change.

I noticed the change when I got my first bill.

I'm old (99yo) and living at home, of course all my old friends are no longer with us and I don't get many calls. However my rather strong extended family do like using the old number.

I did contact Telstra and somehow people can now call me on both numbers, however when I call out, only the new number is displayed on their phone.

How do I get back to normal? - ie only one solitary number, being the original number

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Level 23: Superhero
Level 23: Superhero

Re: Landline number changed after NBN install

You'll need to speak with Telstras NBN Billing team on 1800 834 273 during business hours.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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