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Level 1: Cadet

landline

i have requested to change my landline from  optus to telstra as i packaged this as part of broadband in the area.

Telstra have not given me the same landline number and i rang optus and they referred me to a site which was no help .

i rang telstra and they just referred me back to optus i just want to keep my same land line number as we have ageing parents that need to stay in touch 

help ?

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: landline

What was the site they referred you to?
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 1: Cadet

Re: landline

optus referred me to www.optus.com.au/porting
but that appears to be for porting your phone too optus.
i want to port my landline from optus to telstra - just keep the same number please
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Level 24: Supreme Being
Level 24: Supreme Being

Re: landline

Yeah ultimately it is up to Optus to release the number for use. You're right about that link. If you're getting no joy from them you may need to go through their complaints process
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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