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Level 1: Cadet

Late payment fee

I have received my latest bill and it has a late payment fee of $15.00. The reason my bill was paid 4 days late is because it is sent via email from Telstra and with the current email issues, I had not received the bill on time and therefore, could not pay it on time. The late payment IS NOT MY FAULT IT IS THE FAULT OF TELSTRA and I would really appreciate it if you would remove it. THANK YOU.

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Support Team
Support Team

Re: Late payment fee

Hey @XX07

 

Sorry to read that you weren't able to pay your bill on time due to the ongoing email outage, I appreciate your frustration with the late payment fee. The best team to speak with about this would be our billing team. Right now, the quickest way to speak to a person at Telstra (aside from me) is through the My Telstra App. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/blueh;

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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