Level 2: Rookie

long solid dial tone nbn homephone unable to recieve or make phonecalls


I have a long solid dial tone on my phone when i try to make a call.

when i try and make a call i get a call end type dial tone.

when i ring my landline from my mobile it says conditional call forwarding is on.

I have tried #21# to try and turn off hasnt been successful.

i have chatted on 24 x 7 for 45 minutes only to be told i need to ring nbn service, i have no landline and no mobile coverage, so until i get to town i cant ollow this up

Anyone able to offer support please.

Thanks Elissa

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: long solid dial tone nbn homephone unable to recieve or make phonecalls

Hi ElissaRapmund,


I would suggest leaving the modem off for a minute before turning back on. Also make sure your phone is connected to the green phone port on the modem.


If still the same, technical support will be the next stop on 1800834273.


- AlistairQWA

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit