Level 1: Cadet

Low lying Telstra lines

I have been trying to contact Telstra to no avail.

My problem is the Telstra lines between the power poles are hanging way to low. I can actually touch them by standing under them (not that I want to touch them). One of our cars cannot enter the driveway of our house as the ladder on the roof will touch the lines. Years ago you could ring service difficulty's and faults and actually speak to someone. I did sent a message to Telstra on their app yesterday and still no response.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Low lying Telstra lines

Try calling 132203 (faults), but if you can't get through there, give the Network Integrity Group a call on 1800 810 443 and they might be able to assist.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit