Level 3: Gumshoe

Mailbox setup

Answered

I am on NBN and recently transferred my mobile devices to woolworths mobile. 

Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.

Now this is unavailable

How do I fix?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 3: Gumshoe
Accepted Solution

Re: Mailbox setup

Thank you Stevo 52, Hadn't considered porting my home number as well.

Have found a solution which is

From my woollies mobile, call 1800 135 102

 

 

When prompted:

 

Enter your mailbox number (your phone number including the area code)

 

Press #

 

Enter your PIN

 

Press #

 

Thanks to all who gave input or consideration to a solution

View solution in original post

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7 REPLIES 7
Level 23: Superhero

Re: Mailbox setup

When Telstra owned and operated the national fixed phone network, (POTS), they had the capability to offer many niche services which the NBN does not provide. I believe that service is one of many which is no longer available.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 3: Gumshoe

Re: Mailbox setup

Thanks for that.

What is the easiest way to receive messages when away from home, bearing in mind I am on NBN

Level 3: Gumshoe

Re: Mailbox setup

Hold the phone. I have received the text message while I was on Telstra mobile and when i spoke to a telstra rep they said it should be available.

It has only stopped when i shifted to another service provider even though it is on the Telstra network.

Level 23: Superhero

Re: Mailbox setup

There used to be answering machines that would dial a nominated number (pager or mobile phone,  and make a sound when they received a message, but I am unaware if they still exist. Another of the team here may offer a solution.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 21: Augmented

Re: Mailbox setup

If you log in to your My Account page in a browser at https://www.my.telstra.com.au/myaccount/home

 

Click on Manage plan and allowances under your home phone service..

Click on Manage in Call Settings under Add Ons, then Call Fowarding..

 

There you can set different actions for different circumstances..

at present they abbreviations aren't explained:

- CFU = Immediate

- CFB = Busy

= CFUNR = Unreachable

= CFNRC/NR = Unanswered

 

You can set a different action for each case, by changing the referenced number..

You can also change the ring time and turn "Forward to Voicemail On/Off...

This is a fairly recent change to Voicemail within the Telstra network..

 

You only ported mobiles to Woolies, not your home phone? In that case you are now forwarding to an 'external' network, whereas before your mobile was on the Telstra network. Just one of the hidden traps or porting to another supplier.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Level 3: Gumshoe
Accepted Solution

Re: Mailbox setup

Thank you Stevo 52, Hadn't considered porting my home number as well.

Have found a solution which is

From my woollies mobile, call 1800 135 102

 

 

When prompted:

 

Enter your mailbox number (your phone number including the area code)

 

Press #

 

Enter your PIN

 

Press #

 

Thanks to all who gave input or consideration to a solution

View solution in original post

Level 21: Augmented

Re: Mailbox setup

Wasn't really suggesting you port the home number, just giving a possible explanation why the forwarding stopped working.

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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