Mailbox setup

[Pedro141]

I am on NBN and recently transferred my mobile devices to woolworths mobile. 

Prior to move if I missed a call on my home phone I got a text on my mobile with instructions to dial 125102 and could pick up home messages.

Now this is unavailable

How do I fix?

[ProfessorPhone]

When Telstra owned and operated the national fixed phone network, (POTS), they had the capability to offer many niche services which the NBN does not provide. I believe that service is one of many which is no longer available.

[Pedro141]

Thanks for that.

What is the easiest way to receive messages when away from home, bearing in mind I am on NBN

[Pedro141]

Hold the phone. I have received the text message while I was on Telstra mobile and when i spoke to a telstra rep they said it should be available.

It has only stopped when i shifted to another service provider even though it is on the Telstra network.

[ProfessorPhone]

There used to be answering machines that would dial a nominated number (pager or mobile phone,  and make a sound when they received a message, but I am unaware if they still exist. Another of the team here may offer a solution.

[SteveW_52]

If you log in to your My Account page in a browser at https://www.my.telstra.com.au/myaccount/home

Click on Manage plan and allowances under your home phone service..

Click on Manage in Call Settings under Add Ons, then Call Fowarding..

There you can set different actions for different circumstances..

at present they abbreviations aren't explained:

- CFU = Immediate

- CFB = Busy

= CFUNR = Unreachable

= CFNRC/NR = Unanswered

You can set a different action for each case, by changing the referenced number..

You can also change the ring time and turn "Forward to Voicemail On/Off...

This is a fairly recent change to Voicemail within the Telstra network..

You only ported mobiles to Woolies, not your home phone? In that case you are now forwarding to an 'external' network, whereas before your mobile was on the Telstra network. Just one of the hidden traps or porting to another supplier.

[Pedro141 · Accepted solution]

Thank you Stevo 52, Hadn't considered porting my home number as well.

Have found a solution which is

From my woollies mobile, call 1800 135 102

When prompted:

Enter your mailbox number (your phone number including the area code)

Press #

Enter your PIN

Press #

Thanks to all who gave input or consideration to a solution

[SteveW_52]

Wasn't really suggesting you port the home number, just giving a possible explanation why the forwarding stopped working.