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Making calls from our T-Hub 2 Tablet - all you need to know...

Calling from your T-Hub 2 Tablet, including 3-ways and transferring calls from Tablet to Handset, and using bluetooth...

 

What is the range of the Tablet?
The T-Hub® 2 Tablet will work well within 30 metres of the base station and even further if there are no obstructions such as walls between the tablet or handset and the base station.

Why does the audio volume drop and sound tinny when I take the T-Hub ® 2 Tablet out of the dock?
The optimum audio experience is in the tablet dock which has far better speakers. When the tablet is removed from the dock, the audio is using 2 small speakers (left and right). Due to the design of the tablet, the volume will appear to drop.

How do I stop the tablet going to black screen when I am in a call?
This is the default solution from Android. We are in the progress of making a number of changes to improve the experience in a future software update.

When I end a call, and start a new call I sometimes get an error message suggesting that the Line is Busy?

It takes between 2-4 seconds to free up the line after a call has ended. An error message is presented to let you know that the line is unavailable.

When I use the voice dialler, it fails to call the right person. Is there anything I can do to improve it?
The current behaviour of the Voice Dialler application is the same across all Android™ devices. The application will continue to improve over time and become available in the future as a software update.

When I interact with a voice recording, e.g. phone banking, paying a bill, there appears to be a delay between when I press the keypad on the Tablet?
The issue presents itself when you type in the numbers quickly.

How do I display the phone number of incoming calls?
To display the phone number of incoming calls (unless the caller has blocked their number), add Calling Number Display to your service. Subscription charges may apply. To activate this service online, visit Telstra Shop Online or contact us at T-Hub® Technical Support on 13 22 00.

How do I transfer phone calls from the Tablet to a Handset?
During a call, tap Transfer Call on the tablet to transfer the call to a handset. Select from the list of registered phones that you would like to transfer the call to. Whilst the call is being transferred the other person on the line will hear silence.

Once a device has picked up, you can swap who you are speaking to, whether it be the person on the other handset or the person on the other line, by pressing the Swap icon on the tablet. You can then choose to either:

  • Handover and end call – this transfers the call to the handset and hangs up the tablet; or
  • Merge Calls – this will enable you to have both the person on the phone and on the tablet to remain on the call whilst speaking to the person on the line. If either the handset or the tablet hangs up, the call will continue until either the remaining phone or the person on the line ends the call.


How do I transfer phone calls from a handset to the tablet or another handset?
During a call, select Options then Transfer Call. You'll be asked to select the phone you want to transfer the call to. During the transfer time the other party will hear silence.
Once a phone has picked up you can swap who you are speaking to, whether it be the person on the other handset or the person on the other line, by pressing the Swap icon on the tablet. You can then select Options to either

  • Transfer Call – this transfers the call to the other phone and hangs up the call on the handset
  • 3-Way Chat – this will enable you to have both the person on the phones to remain on the call whilst speaking to the person on the line. If either the handset or the tablet hangs up, the call will continue until either the remaining phone or the person on the line ends the call.

What is 3-Way Chat?
3-Way Chat allows you to chat with two other people at one time. Also, one person can leave and another person can join at any time, giving an even greater number of people access to the conversation. There is also the ability to place one person on hold, allowing you to speak privately with the other.

How much does 3-Way Chat cost?
3-Way Chat is charged at 55 cents per successful use plus call charges at standard rates for each call joined into the chat. This feature is free of monthly subscription charges to most customers on HomeLine® Plans.

How do I set up a 3-Way Chat?

  • Incoming Call: When you receive another call while you are already on a call you can either ignore or accept the call. By accepting the call you put the other caller on hold. You can then either toggle between the new caller and the previous caller by touching the Swap button. Alternatively you can join the two callers by selecting Merge Calls. To end the 3-Way Chat, press End Call.
  • New Call: When you are on a call, touch Add Call. This will put the first caller on hold while youeither dial or search for a contact to dial. Once the second caller picks up you can swap betweencallers by touching Swap or you can join the two callers together by selecting Merge Calls. To end a 3-Way Chat, press End Call.


How do I use Bluetooth® for making calls?
To pair the Bluetooth® headset with the T-Hub® Tablet:

Step 1 of 4:  Go to Settings->Wireless & networks and tick the Bluetooth checkbox.
                      
thub2calling.png
Step 2: Put the Bluetooth headset in Pairing Mode (refer to the manual Bluetooth Headset manual). The Bluetooth Headset name shall be displayed in the Bluetooth devices list.

Step 3: Select Bluetooth settings and select Scan for devices.
thub2calling1.png
 
Step 4: Select the Headset. It will be paired and connected to T-Hub® 2 Tablet
You should now be able to answer calls from headset as well as the T-Hub 2 Tablet

Why is it that the mute button on the Tablet does not appear to work?
This is a known issue. Some headsets and handsets may enable you to mute the call from the device. But note the microphone on the tablet will continue to work, so unless you are at some distance from the tablet, the other person on the call may continue to hear you.

Can I listen to other audio on the Tablet?
Yes. You can listen to music files, internet radio from the tablet via your Bluetooth device.

Can I play the internet radio through my home sound system?
If your home music system supports Bluetooth, you may be able to play music files or the internet radio using Bluetooth. Refer to your user manual for more details about the Bluetooth capability of your sound system.

 

 

 

Version history
Revision #:
3 of 3
Last update:
May 2017
Updated by:
 

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