Level 1: Cadet

Message Bank 101 not working

The red light on my home phone is flashing, indicating I have a message, however when I dial 101, there is no response.

I tried accessing from my mobile, but unsure I actually have or remember my pin and then when I tried a second time, I got the message "...is not currently in service."


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Message Bank 101 not working

Sorry to read about the trouble you're having with this, @Marnie13, may I please ask if it's still the same today?



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Level 23: Superhero

Re: Message Bank 101 not working


Have you recently had your phone connected to NBN?

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

No unexpected surprises

With direct debit, we’ll let you know before we take out your bill and give you a simple way to check it.

Spend less time worrying about bills, and more doing what you love.

Setup direct debit