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Level 1: Cadet

My home land line phone does not work since installing new Gen2 modem.

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My home land line phone does not work since installing new Gen2 modem. Phone says “searching for gateway”.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My home land line phone does not work since installing new Gen2 modem.

Have you tried pairing the phone with the gateway by pressing the pair button on the back of the modem for at least 5 seconds? Pair button should flash for about 3 minutes at the rate of 2 flashes per second. During the 3 minutes you will be able o register handset with modem. See page 12 of manual for how to register handset.

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My home land line phone does not work since installing new Gen2 modem.

Have you tried pairing the phone with the gateway by pressing the pair button on the back of the modem for at least 5 seconds? Pair button should flash for about 3 minutes at the rate of 2 flashes per second. During the 3 minutes you will be able o register handset with modem. See page 12 of manual for how to register handset.

View solution in original post

Highlighted
Level 1: Cadet

Re: My home land line phone does not work since installing new Gen2 modem.

Thank you cf4. That worked perfectly.

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