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Level 1: Cadet

My mothers phone line has been disconnected

Hello My 84 year old mothers phone line has been disconnected she recieved a letter about NBN and handed it to her landlord and didnt hear anything back she lives alone My mother also had a phone call saying she would be disconnected but she thought it was centreline she is deaf in one ear.

How do we go about re-connecting her phone line as she is elderly and needs a phone.

Please contact me 

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Support Team
Support Team

Re: My mothers phone line has been disconnected

Hello, that's not good to hear. Did the letter advise that nbn had been rolled out in the area and that existing services would be cancelled by a certain date?

 

If this is the case, please send us a message via the My Telstra app  https://tel.st/ys53m and our team can look into this further.

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